Anchormen built an Azure Data Hub to store, clean, and analyze all types of data received by the customer in a central place which is then capable of providing insight to stakeholders via a number of dashboards. The Data Hub uses Azure services and best practices such as the IoT Hub for device management, Cosmos DB to store the data, serverless Functions for processing, and Azure Event Grid messaging functionality. Initially used by the Analytics team at Louwman, the question then became, “What else can we achieve with this data?”
After providing several use cases, it became apparent that there is a lot of potential with streaming data from Welzorg’s scooter fleet. The next step was to connect the Data Hub to the Scooters. The ambitious project was done in collaboration with several parties. Louwman providing the infrastructure, IVRA Electronics providing the scooter batteries supplemented with sensors for carrying the incoming data from Welzorg’s scooters, Vodafone used as the carrier IoT network, and of course Anchormen to put all the parts together.
With more than 1,000 Scooters already connected and providing insight, and thousands other in the process of being equipped with sensors and able to send telemetry data, the client is already seeing the positive results. With the Smart Mobility Scooter it is possible to find out remotely what is the technical condition and offer better and more timely assistance. Welzorg is now able to receive:
This way, Mobility Scooter users experience fewer technical problems, and if there are any, Welzorg is able to help solve them quicker. The collected data also offers a lot of useful information for product development based on how customers are using the Scooters. This helps Welzorg focus more on customer satisfaction and providing mobility than on fixing technical issues. Furthermore, with the Azure Data Hub implemented, Louwman and Welzorg are able to accelerate their data strategy and implement more complex machine learning & A.I. solutions in the future.